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ServiceNow Services

ITSM, ITOM, HR Service Delivery, SecOps, Customer Service Management, and custom Now Platform applications — certified delivery from discovery to managed support.

Free Platform Assessment Platform Products
120+SN Certifications
200+Implementations
80%MTTR Reduction
ElitePartner Status
ServiceNow Elite Partner

Maximise Your Now Platform Investment

ServiceNow is one of the most powerful enterprise platforms available — but its value depends entirely on how well it's configured, adopted, and evolved. Many organisations use less than 40% of the platform's capability after go-live.

Bitverge Technology and Consulting Private Limited 's ServiceNow practice brings Elite Partner expertise to every engagement — from greenfield ITSM implementations through to complex multi-product enterprise platform programmes. We help you get to value fast and keep evolving.

  • ServiceNow Elite Partner with 120+ active certifications
  • Dedicated ServiceNow Centre of Excellence (CoE)
  • Agile delivery methodology proven across 200+ programmes
  • Post-go-live managed services and ongoing development
  • Free Platform Health Check and roadmap session
ServiceNow Platform
Platform Products

Now Platform Capabilities

Certified expertise across the full Now Platform — not just ITSM.

IT Service Management (ITSM)

Incident, Problem, Change, Request, and Service Catalogue. ITIL v4-aligned process design, SLA configuration, Knowledge Management, and Virtual Agent.

IT Operations Management (ITOM)

Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, and AIOps — connecting your operational landscape into a single pane of glass.

HR Service Delivery (HRSD)

Employee Centre, Case & Knowledge Management, Onboarding & Transitions, Document Management, and HR integrations with Workday, SuccessFactors, and HCM.

Security Operations (SecOps)

Security Incident Response, Vulnerability Response, Threat Intelligence, Configuration Compliance, and SIEM integrations (Splunk, Sentinel, QRadar).

Customer Service Management (CSM)

Connected digital workflows for external customers — case management, self-service portals, field service, proactive customer communications, and NPS tracking.

Custom Now Platform Apps

Business process automation beyond OOTB modules — custom scoped applications, App Engine Studio, Flow Designer, IntegrationHub, and mobile experiences.

Delivery

Implementation Tracks

We offer three delivery tracks to match your timeline, budget, and risk appetite — all built on our proven Now Platform methodology.

8–12 Weeks
FastStart — Core ITSM

Out-of-the-box ITSM with rapid configuration: Incident, Problem, Change, Request, and Service Catalogue. For organisations wanting fast time-to-value with limited customisation.

12–24 Weeks
StandardBuild — Multi-Product

Full ITSM + one or more additional products (HRSD, CSM, SecOps). Process-led design, integrations, and change management included. Our most common engagement type.

6–18 Months
Enterprise Programme

Full Now Platform enterprise rollout across multiple business units and products. Programme governance, architecture design, and phased global rollout with CoE establishment.

ServiceNow Implementation Team
What We Manage Beyond Implementation
Platform AMS (Application Managed Services)

Ongoing platform administration, break-fix support, minor enhancements, upgrade management, and user support on a retainer basis.

Platform Health & Adoption Review

Regular health checks covering performance, technical debt, upgrade readiness, and adoption analytics — with a prioritised action roadmap.

Upgrade & Release Management

ServiceNow bi-annual upgrade planning, regression testing, customisation impact analysis, and coordinated production deployment.

Training & Adoption

End-user training, admin training, e-learning content development, and adoption analytics to measure and improve platform usage.

Results

ServiceNow Impact

80%
MTTR Reduction

ServiceNow ITSM for 15,000-employee bank — MTTR reduced 80% in first quarter post go-live.

45%
L1 Deflection

Virtual Agent and Knowledge Management reduced L1 ticket volume by 45% within 6 months.

£3.2M
Efficiency Savings

HRSD implementation automated employee lifecycle processes saving £3.2M in year one.

10 wks
Go-Live

FastStart ITSM implementation for 2,500-user organisation — delivered in 10 weeks, on budget.

Ready to Transform Your Service Delivery?

Whether you're starting fresh or evolving an existing implementation — our certified ServiceNow team is ready to help you get more from the Now Platform.

Talk to a Specialist